What Our Clients Are Saying About Us
We enjoy helping our San Francisco neighbors and providing the best possible real estate service. Because our clients had a great experience working with us, many have referred us to their friends, family, and colleagues. Please scroll to read through our Buyer and Seller testimonials.
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" We have relocated several times for various job opportunities across the U.S. (Cincinnati, Dayton, Columbus, Chicago, Indiana, Arizona, and Southern California) and have worked with a number of realtors over the years as both buyers and sellers. Our experience working with Doug & Eddy to sell our Aunt’s house was truly amazing. We have NEVER worked with a more professional, caring, or thorough team of realtors. They offered superb market research, excellent (informed and pleasant) communication throughout the process and service that went above and beyond all expectations. We packed up Barbara’s belonging, but Doug & Eddy arranged for all the repairs, cleaning, painting, yard work, donations, trash hauling services, movers, inspections, staging, marketing materials, open houses, negotiations, and paperwork. They seemed to genuinely enjoy the process, and we didn’t have to make a single return trip to San Francisco to handle ANY of the details. It was something to behold!
If you are contemplating the sale or purchase of a home in the San Francisco area and want to sell or buy at the best possible price, our advice would be to hire Doug & Eddy IMMEDIATELY! "
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Karen & Randy B.
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When they Purchased: " Doug and Eddy helped me become a homeowner in San Francisco. It didn't happen out of luck or coincidence. It happened because they are very good at what they do, and their reputation precedes them. How else can I explain being the chosen bid even though my offer wasn't the highest?
Throughout the summer we spent looking for the right place, Doug and Eddy were greeted warmly and expectantly by every listing agent we met. Sellers were eager to do business with them, and that is a distinct advantage in a competitive market like San Francisco.
They are patient, precise, diligent, and honest. No visit to an open house or showing
ever felt rushed or pressured. Their knowledge of the market is unmatched and essential to a first-time buyer.
I would happily recommend Doug and Eddy to anyone looking for a new home in San Francisco. I'm confident that I will be living in the place they found for me for many years to come; but if that should change, I wouldn't hesitate to enlist their services again."
When they Sold: " Doug & Eddy worked diligently to sell my apartment at a difficult time for both the housing market and the neighborhood. They were respectful of my financial limitations when it came to staging and prepping costs. They collaborate with an excellent network of painters, stagers, escrow agents, and others who make the selling process much more manageable. They also go to bat for their clients, being tough but professional negotiators. I have now bought and sold property with Doug & Eddy, and I have been quite satisfied on both sides of the transaction. "
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Tyler C.
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" Doug and Eddy are a joy to work with! I was fortunate to work with Doug when buying my unit a few years ago. He was so wonderful during the buying process and there was no question I’d want him to be my agent again for the sale. Doug and Eddy are a fantastic team! Doug has extensive experience and knows every agent out there. Plus Eddy is a master at marketing - the materials he created were eye-catching. They put so much time and effort and made my condo look like a dream! It’s no wonder it sold quickly. They are just lovely people and I’m very grateful for their support throughout the process. I would recommend them to anyone looking to buy or sell in the San Francisco area. "
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Kimberly C.
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“ Doug and Eddy were the best thing that happened to us in our search for a perfect home. They were a blessing to work with. They pay attention to details, spent time understanding our needs and then found listings that matched our needs and preferences. They patiently drove us around the city and helped us learn better what would work best for us - definitely recommend them! We loved everything about Doug and Eddy!! They're our Rockstar Realtors and definitely the best in the business. ”
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Aparna S.
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“ Doug & Eddy really made selling my condo easy and painless. I moved out of San Francisco well before the property went on the market, and they did an amazing job supervising the work I had done on the condo while I was gone, in addition to managing the tours and open houses once the condo was officially for sale. The property looked really perfect once all the work was done, the condo was spotless and the staging was in. Doug & Eddy also had great tradespeople at the ready to help me update the look of my condo! That was honestly the reason I chose them: Doug & Eddy came up with a plan to get the best price for the condo, and all I had to do was write a few checks for the work.
Throughout the property improvement process, Doug & Eddy were so professional and friendly - they were really a pleasure to work with. After I moved out, Doug & Eddy kept me updated with photos, texts, and emails. I also really liked their project management program he used to keep track of all the details.
Doug & Eddy picked an offer date ahead of time, and that turned out to be a great strategy for getting the best price. We got way above asking! ”
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Sarah B.
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“ After meeting Doug and Eddy for the first time, it was clear to me that they are human beings of deep integrity. This was very important to me. Also - they are really nice guys! Important too.
Doug and Eddy took time to meet with me and understand, in great detail, what I was looking for in my new home.
They were flexible, responsive, punctual, respectful, supportive, kind, professional - and really nice human beings. They have very broad and deep experience in the SF real estate world and this was a great advantage to me as a buyer.
I dealt with Nicole a number of times (in Doug and Eddy's absence). She was similarly amazing as Doug and Eddy - kind, understanding, patient, punctual, supportive. Another great member of your great team!
I couldn't have asked for more! I am very grateful to them for their high level of professionalism and support. ”
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Anita B.
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" Doug and Eddy were great all along. We really appreciated that they seemed interested in finding us a house that we’d like to live in, and were quick to dismiss houses that seemed not right for our family. They provided us with a lot of insight into the different remodeling options we would have and we grew to trust their style. They were a lot of fun to look at houses with and we were genuinely sad when we bought the house because we couldn’t hang out with them anymore. They gave us a lot of information about the SF property market and we felt empowered to make smart decisions. Would recommend them to anyone looking for a home. "
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Sharat G.
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When they Sold: " My husband was relocating from San Francisco back to Hawaii so we called upon Doug and Eddy to help us sell our beloved apartment. During these most trying times (covid-19) with many unique challenges, Doug and Eddy got our unit on the market and sold at a price above our expectations! No problem was too big a challenge and their teamwork, resourcefulness, creativity and commitment made this a reality. We can’t thank them enough for their professionalism but more truly value them as friends. Mahalo Doug and Eddy! "
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When they Purchased: “ My husband was relocating to SF from Hawaii so time is Essence to find a nice property to transition into. Doug and Eddy helped us found our dream home at one of the finest locations in a timely manner that fits our needs. We are very pleased with Doug and Eddy's professional services and will definitely work with them again in the future. ”
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Juleanne L.
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“ Doug and Eddy were a great team to work with. Throughout the home buying process, Doug and Eddy were professional and friendly. They demonstrated a deep understanding of the San Francisco real estate market and went out of their way to understand what I was looking for. The house I ended up purchasing was an off-market property that Doug and Eddy came across. The house ended up being exactly what I was looking for (and more!), and Doug and Eddy were able to help me move quickly to make an offer and purchase the property in this competitive market. I couldn't be happier with the results!
We searched for the right home for about 5 months. Throughout the search, Doug and Eddy were always patient, detail-oriented and honest with me. I felt that they were always on my side and had my best interest in mind. I completely trust them and would recommend them to friends and family. ”
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Tony L.
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" Doug & Eddy were wonderful to work with. We found them through Zillow and would recommend them. What we liked best about them was 1) that they're extremely responsive & flexible so if we ever needed any information, comps, or visits they were quick to respond by text or call and would be there at the drop of a hat and 2) that they are very trustworthy & reasonable-- meaning, at no point did we feel they were trying to "sell" us and they gave honest and expert advice but always making sure we knew it was our decision and they were at our service to do what we preferred. This is all not to mention they were fun to work with, made the process pleasant and stress-free, and had great local knowledge and relationships. "
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Adam C.
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“ I thought my house was just a shack, but the presentation that Doug & Eddy put together put a real value on it that was much higher than I would ever have imagined it to be worth. I don’t know what I would have done without their knowledge of the market and guidance throughout the sale process. ”
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Bob V.
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“ Doug and Eddy were caring, friendly, helpful, and fun to work with for Vijay and I. Throughout the process, we met multiple seller agents that mentioned that we will be well taken care of when we worked with Doug and Eddy, and indeed. And, they were right. Doug and Eddy understood our needs and wants, better than ourselves! They were able to find a house that met both of our preferences, which is hard to get. They also went out of their way to help us find trusted contractors and architects we can work with to feel comfortable with undertaking a relatively chunky home renovation project and understand the cost. Overall, they worked hard at discovering homes that we loved in records time for this competitive San Francisco market. Thank you, Doug, Eddy, and Brady*! *Brady is their dog :) ”
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Linda C.
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“ About as smooth as we could have ever hoped for and the results speak for themselves. Dealt with all aspects and communication was great. ”
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Andrew N.
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“ Doug and Eddy have been phenomenal.
As foreign first time buyers, we had lots of questions about the process and Doug and Eddy were always ready to go the extra mile to explain every detail to us.
They know San Francisco like no one, understood our needs right away and were never pushy at all. Also, visiting open houses with them was always a blast, like hanging out with friends.
I will recommend them to anyone who needs a good Agent in the future, hands down! ”
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Dario R.
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“ Doug and Eddy helped us find our first home in SF! They were very knowledgeable about SF real estate, and helped with all our questions/concerns as first-time buyers. We ended up purchasing a tenant-occupied 2 BR condo, that we were hoping to convert into a 3BR. Doug/Eddy provided expert advice regarding how to handle the tenant, and advice on how to go about adding the extra room.
Throughout the entire process (several months), they were extremely patient, and we never felt rushed or pressured. We always felt like they had our best interests in mind. We had such a good experience, we even referred some good friends of ours (who also ended up buying through Doug/Eddy). We would definitely use them again in the future! ”
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Nicholas T.
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“ Extremely helpful and the only real estate agent willing to put in the time to search with you. Any question answered very professionally and always readily available for assistance.
Would definitely recommend him to anyone, although he specializes in San Francisco, he was a great help in my search in the East Bay because he is willing to put in the research as well. ”
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Ben C.
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“ Doug was absolutely wonderful to work with throughout the entire process of buying our first home.
He was tremendously patient and gave us the freedom to pursue some pipe dreams while feeling out the crazy SF market. He subsequently played therapist following a few losses and always kept the momentum up and the energy high. On more than one occasion, Doug and his team assembled a fantastic list of properties to view, picked us up at our home, and personally escorted us (and our baby, complete with enormous car seat) to all.
His client service skills and knowledge of SF real estate are unparalleled. And, he's totally hilarious! I would highly recommend Doug for your next purchase/sale! ”
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Josie H.
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“ Doug was a fantastic help in my quest to buy my first home. He was extremely accommodating, had a great attitude, and would usually respond to my questions right away. We must have looked at around 20 homes in the span of two months before I found the right home. Despite this exhaustive search, Doug was always extremely upbeat and made a potentially stressful search feel much more comfortable. I could tell that he was genuinely interested in helping me find the perfect home for my needs. I would recommend Doug highly!! ”
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Wendy S.
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“ Doug is very hard working and his knowledge of the SF real estate market is excellent. I spent many weekends with him searching for a condo. He was very patient and he gave his honest opinion about properties that helped me narrowing down the choices. He asked the right questions from the sellers' agents and paid close attention to my criteria as well as to my smallest requests. His guiding me through the offerings and closing process was perfect and very helpful. He is very professional but at the same time has an excellent sense of humor, so it was really fun to work with him. Finally, I just would like to add that he has an incredibly spooky parking karma in the city - wherever we went, there was an empty space waiting for us to park. :-) I've never seen anything like that in the city. ”
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Laszlo L.
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“ Doug has worked with me more than once over the last 6 years and he has been reliable, pleasant, professional and punctual. However, the real value of Doug is his excellent insight into the local market, keen eye for opportunities and unrelenting persistence to find the best deal. Doug's consistent, professional and realistic approach combined with his deep experience has delivered value each and every time we have worked together. If you are looking for broker I strongly recommend Doug. ”
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Christopher M.
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“ Doug is knowledgeable, professional, patient, and damn fun to work with. He was a lifesaver when I was trying to quickly find the perfect house in this crazy market. He was extremely responsive and understood what I was looking for in short order. I would highly recommend him! ”
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Amelia R.
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“ I've been looking for a house for a year and my house requirements continuously changed. I appreciate the fact that Doug is always happy to show me properties in the Peninsula and East Bay although they're far from SF.
Doug genuinely wants the best house that would make his buyer happy. He's always optimistic that the right house will come.
Doug always goes above and beyond. I can't recommend him enough! :) ”
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Novalina N.
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“ Bottom line: Doug Carpenter is professional, knowledgeable, goes well above and beyond, organized, timely, has a great deal of initiative and makes the entire process of purchasing a home fun with his keen sense of humor! My husband and I have bought and sold many, many homes and have worked with many realtors. Doug ranks among the very best! He could "read" our style and needs in a home instantly and took us to realistic options. Doug was absolutely always available and honest with his advise - no arrogance. We HIGHLY recommend Doug Carpenter! ”
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Holley A.
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“ Doug was a knowledgeable and trusted adviser during my almost 2 year search for a home in San Francisco. As soon as I found the perfect place, he helped me navigate the entire purchase process. He was always friendly, responsive, and well informed. He also has the best parking karma of anyone I've ever met! ”
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Travis L.
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“ We found Doug through Redfin as a recommended agent on short sale. Doug was very knowledgeable about the short sale process and market dynamic in which we were purchasing a house. He got us into a contract shortly after we wrote an offer with his strong negotiation skill. Our offer was accepted along with requested terms and conditions on delivery day of the property. Doug was there for us if we had any questions and he made sure that everything goes as planned until we closed escrow and got the keys. He was available on phone and via email from early morning until late night. Doug did not impose his personal opinion on any decision making moment however he provided us with his expert advice when he was asked to. His humble and friendly personality put us at ease from the moment with started working with him. He is himself and he is not trying to out smart his clients. Although short sale process is a stressful one, Doug's support and expertise made our short sale purchase a smooth one. On top of all these Doug is a fun person to work with and his sense of humor helped us to get through the though times during this purchase. I recommend Doug to anybody out there who is looking to buy, sell or specially deal with a short sell property.
Thank you Doug!! ”
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Amir J.
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“ I found Doug online. I liked him, immediately, because he seemed genuinely interested in making sure I found the right place, rather than in just making a sale. He quickly found places that fit what my partner and I wanted. He was detail oriented with respect to papering transactions. He is down to earth and easy going, but on top of the market and was on top our transaction. ”
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Morris R.
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“ In some business relationships, chemistry is as important as anything else. The best doctor in the world isn't going to do you any good if you hate him or her (notice I said doctor, not surgeon). The best attorney in the city won't be any help if you distrust his or her advice. And when it comes to real estate agents, unless you see eye to eye on certain things, it just isn't going to work.
In looking for a house, we ran into a lot of real estate agents. You would be stunned by the amount of attitude given off by some of these people. It's a sales job, folks, time to be nice to your fellow man! Thankfully, early in our house hunting, we visited an open house Doug was doing. And he was nice, and friendly, and polite, and helpful. And he was from Minnesota, which is where we had moved from. And we just....clicked.
And from there on out, Doug threw himself into helping us find a place. We would get daily emails with possibilities, and as we looked and responded, the emails would get more and more focused as all of us began to figure out what would work best. And Doug drove us all around the city looking at places. And was always friendly, and helpful, and on time, and and and.
And finally we found a place, and he helped us seal the deal.
One point about Zephyr. For the most part, all real estate agents take the same cut. That being the case, there's no reason not to hire someone from the 500-pound gorilla agency. You reap the benefits of an agency with hundreds of agents pounding the pavement daily, and it doesn't cost you a dime more than you would have spent to get one of the little fries. ”
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Ben P.
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“ I have exclusively worked with Doug & Eddy for the last 20 years on all of my real estate transactions in SF. They are seriously the best in the business. Highly recommend these two real estate professionals! ”
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Kelley M.
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“ Doug Carpenter & Eduardo Aguire were always on time and did the background research needed to evaluate a property. They offered options and in no time pressured to do anything. ”
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Ranjita C.
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“ When I first approached Doug & Eduardo, they said they could have a sales presentation ready for me the next day. This was, to me, was an almost immediate clincher without even seeing the presentation. That kind of turnaround is exceptional. The presentation was professional and well thought out. The best part was, they didn't expect me to spend a lot of unnecessary money to get my condo ready for the market.
Not only did they manage the sale of my condo, they also managed projects for both my condo and the HOA. This was especially helpful as I didn't live nearby. I appreciated their willingness to step in and help get everything done in a timely manner.
As COVID wore on and people continued to leave the City, the sale took longer than expected. I am very grateful to have had the expertise of Doug & Eduardo to get me to the finish line. They kept in constant communication throughout the process and ultimately negotiated the best deal possible given the condo market.
I would not hesitate to recommend Doug & Eduardo to family and friends. Nor would I hesitate to use them again for any real estate deal in SF. Overall, I couldn't have asked for a better team! "
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Michele K.
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“ Doug and Eddy were very responsive and timely throughout the entire home search and purchase process, whether it was scheduling viewings, getting disclosure documents or answering questions even after closing. Would happily recommend them to any others looking for a home! ”
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Mohammad S.
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“ Doug and Eddy were great, they were patient and guided me through the process of being a first time home buyer. They were accommodating to our schedule and was open to answer any questions. They also shared their thoughts on the different homes we saw and helped me discover what I liked / didn't like as a first time home buyer. They are experienced and will not pressure you into anything, their main goal is to ensure you get the home that meets your need and that you want. ”
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Yu M.
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“ Doug Carpenter & Eduardo Aguire were a pleasure to work with and provided outstanding service during the entire buying process. I would highly recommend working with them as their knowledge of the area is exceptional and their willingness to go above and beyond was very appreciated! I hope to work with them again in the future! ”
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Heather W.
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" Doug and Eddy were proactive and accommodating of our needs. They took care of everything for us and made a complicated process easy. "
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Nanette B.
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" Went above and beyond. Very helpful throughout a difficult process. "
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Mark E.
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" Doug and Eddy helped us navigate the San Francisco market in late 2019, when the market was extremely competitive. They listened to what we were looking for and found a variety of homes for us to look at. They are quick to respond and very good communicators. When touring homes, they even made the effort to identify potential problematic areas that we might have missed. When it came down to putting a bid on a house, the package they put together was organized, on time, and we were able to get the home we wanted! Their organization was contributed to reason we ended up getting the home we wanted! "
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Jess H.
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" Best realtors. They are extremely responsive and detail-oriented. Very informative responses, and they provide an abundance of information to feel confident in your decision. Have used them now for buying and selling my home. They definitely set the bar so high that it's out of reach for others. "
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Ben C.
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“ I would highly recommend Doug and Eddy. I will definitely make use of their services again. They patiently guided me through the whole process of selling my place. Their professionalism, local market expertise, and competency gave me great confidence throughout the process. They exceeded my expectations. They will go the extra mile for you! ”
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Nadia H.
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" Doug and Eddy have impressed me with their knowledge and assessment of the current real estate market with COVID. They know many professionals who helped me to get my property ready. Doug and Eddy gave me some design ideas and they were very accessible as a sounding board during the remodeling, and I couldn't have done it without the contractor that they knew. Doug and Eddy are honest and kind people to work with. "
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Hisako K.
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" Wow! Doug and Eddy made buying a house such a breeze! We were new to home buying, and have heard horror stories from friends and family about terrible agents and the crazy Bay Area markets. Doug was smart, professional and so knowledgeable(tons of experience). Eddy was fun, personal and such a good listener. They never made us feel uncomfortable and helped me every step of the way!
Eddy explained everything in a way that was easy to understand from making the offer and working with the mortgage banker. They made it really easy to look for, buy and move into our new home in less than 2 months. Eddy was always available to answer our questions any time we asked for. Both are honest, forthright, realistic and super fun.
We get to appreciate working with them even more now as we discover our wonderful neighborhood and neighbors! Will totally work with them again! "
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Esther A.
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" My highest recommendation to Doug and Eddy. They helped with every aspect of our condo sale. They were always available to deal with problems and to calm my worries. From prep to marketing, they handled everything with skill. Once on the market, the condo sold quickly at an excellent price.
Doug and his teammate Eddy were the best thing that happened to us when we sold our condo. I was overwhelmed by the tasks--paint, update appliances, donate furniture. Doug and Eddy handled everything like a great symphony. Our condo sold quickly at an excellent price. I only wish I had another property to sell with Doug and Eddy.
Could not be happier with our condo sale by Eddy and his teammate Doug. They handled every detail with skill and precision. They were always available to discuss things. Our condo sold quickly at an excellent price...all thanks to Eddy and Doug. Would definitely use them again. "
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Gail T.
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" Doug Carpenter and Eddy Aguire are the best real estate agents I've ever dealt with from start to finish, bar none. I HIGHLY recommend them.
After their initial tour of my property (during trying COVID times), Doug and Eddy provided me with a detailed sales plan even before I committed to hiring them. I was impressed with the amount of time and effort they put into the process from the very start. They clearly demonstrated that they really wanted to help sell my condo and that I could trust them in all the aspects of the sale.
From there, we worked together to develop a plan to upgrade and/or repair specific features of the property to maximize the sales price and minimize upfront costs. Doug and Eddy's stagers executed perfectly in line with our vision. I was initially nervous about selling this property because I had moved away from the Bay Area and would not be able to oversee the process in person. They personally coordinated so many aspects of the sale that they made the process very easy.
I was also impressed that their initial estimates on costs and expected sales price were quite accurate at the end of the day. I feel that Doug and Eddy are very transparent, friendly and honest. Their recommendations on several aspects of the process were spot on and they followed through on their commitments. Highly recommended! "
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Eric P.
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" Eddy was super kind and really listened to my needs and wants. We ended up with the perfect little spot, and the whole process could not have been smoother.
Verified by RateMyAgent "
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Sam D.